Woocasino Terms & Conditions

These Terms and Conditions govern access to and use of the Woocasino online casino platform by users in Australia. By creating an account, accessing the website or using any available service, you confirm that you have read, understood and accepted these terms.

Please review this document carefully before using Woocasino. If you do not agree with any provision, you must not register an account or continue using the platform. Certain games, promotions or features may also be subject to additional conditions displayed when they are offered.

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Agreement to These Terms

These Terms and Conditions form a binding agreement between you and Woocasino. They apply to your account, deposits, withdrawals, participation in games, promotional offers and any other use of the website.

By accepting these terms, you confirm that all information supplied by you is accurate and that you will comply with these conditions, applicable laws and any specific rules shown for individual games or promotions. Game rules displayed on the platform form part of this agreement.

Who May Use Woocasino

Woocasino is available only to individuals who are at least 18 years old. You must not access or use the service if you are under this minimum age or if gambling is not permitted in your location.

You are responsible for confirming that online gambling is lawful for you before opening an account. Woocasino may restrict access from certain locations or decline an application where legal, regulatory or operational requirements make this necessary.

Opening and Maintaining an Account

Only one personal account may be registered for each user unless Woocasino gives written permission for an exception. Accounts must be opened in your own name and must not be transferred, sold, shared or operated on behalf of another person.

During registration, you must provide complete and accurate information, including details needed to identify you and process payments. You must update your information promptly if it changes. Login credentials must be kept confidential, and you should notify Woocasino promptly if you suspect unauthorised access.

You remain responsible for activity conducted through your account unless you have reported a security issue without unreasonable delay. Woocasino may refuse duplicate accounts or close accounts that breach these requirements.

Identity and Security Checks

Woocasino may carry out identity, age, address, payment and other verification checks at any stage. You may be asked to provide documents or information that reasonably supports the details supplied during registration.

Verification must be completed before an account, payment or withdrawal can be fully processed where checks are required. Information may be reviewed using appropriate third-party services, subject to applicable privacy obligations.

• Documents must be genuine, current and clearly readable.
• You must provide information within a reasonable period when requested.
• Attempts to avoid or manipulate verification may result in account restrictions.

Funding Your Account

You may deposit funds only through payment methods made available on the Woocasino platform. Deposits must be made using a method held in your own name or otherwise authorised for your use. Payments from unknown, unauthorised or third-party sources may be rejected or returned.

You should check the transaction details before confirming a deposit. Woocasino is not responsible for errors caused by incorrect payment information supplied by you, although reasonable steps may be taken to investigate payment issues. Funds must be used for genuine participation in the available services and not for unlawful or deceptive purposes.

Woocasino may apply transaction limits, processing controls or additional checks. A deposit does not guarantee that a particular game, promotion or payment option will remain available.

Requesting Withdrawals

Withdrawals may be requested through the methods and procedures shown in your account. Before releasing funds, Woocasino may confirm your identity, payment ownership, account status and compliance with these terms and any applicable promotion conditions.

Withdrawals may be returned to the original funding method where practical. If that is not possible, Woocasino may request another suitable method or further information. Processing times can vary depending on verification, payment providers and circumstances outside Woocasino's control.

Woocasino may cancel or delay a withdrawal where there is a reasonable concern involving fraud, duplicate accounts, payment misuse, chargebacks, unlawful activity or a breach of these terms. You must not attempt to withdraw funds that are subject to unresolved verification or promotional requirements.

Promotions and Bonus Conditions

Promotions, bonuses, free plays and other incentives are offered at Woocasino's discretion and may have separate terms. These terms may specify eligibility, qualifying deposits, wagering requirements, expiry periods, game contributions, maximum winnings or withdrawal restrictions.

You should read the conditions of an offer before claiming or using it. Unless the relevant offer states otherwise, only one promotion may apply to a qualifying transaction or account. Woocasino may withhold or remove a promotional benefit where it has been obtained through error, abuse, collusion or a breach of the applicable rules.

Promotional participation must be genuine and connected to normal play. Woocasino may limit, amend or withdraw an offer where necessary, while preserving any rights that cannot lawfully be excluded.

Proper Use of the Platform

You must use Woocasino fairly, responsibly and only for lawful entertainment. You are expected to follow the instructions presented on the website and respect the security and technical operation of the service.

• Use only your own account and approved payment methods.
• Provide truthful information whenever information is requested.
• Keep software, devices and account credentials reasonably secure.
• Report suspected errors, security concerns or unauthorised activity promptly.

You must not use the platform in a way that disrupts other users, interferes with game integrity or places unreasonable demands on the website.

Activities That Are Not Allowed

Prohibited conduct includes fraud, money laundering, theft, identity misuse, payment abuse, collusion and attempts to manipulate games or promotional systems. You must not use automated software, bots, scripts, scraping tools or other technology intended to gain an improper advantage.

You must not reverse engineer, interfere with, damage or bypass security measures on the website. Using multiple accounts, coordinated play or false information to obtain a benefit is also prohibited. Woocasino may investigate suspicious conduct and take proportionate action, including restricting access, cancelling transactions or withholding benefits where permitted.

Ownership of Website Content

The Woocasino name, branding, design, text, graphics, software and other website content are owned by or used with permission by Woocasino and its relevant partners. These materials are protected by applicable intellectual property rights.

You receive a limited, personal and non-transferable permission to use the platform for its intended purpose. You must not copy, reproduce, publish, modify, distribute, sell or commercially exploit website content without prior written authorisation.

Limits on Responsibility

Woocasino aims to provide a reliable service but does not promise that the website will always be available, uninterrupted, error-free or compatible with every device. Access may be affected by maintenance, network failures, payment providers, software issues or events outside reasonable control.

To the extent permitted by law, Woocasino is not responsible for losses resulting from your misuse of the platform, inaccurate information, compromised credentials, device problems or interruptions beyond its reasonable control. Nothing in these terms excludes rights or remedies that cannot lawfully be excluded or limited.

When Access May Be Restricted

Woocasino may suspend, close or restrict an account where it reasonably believes that you have breached these terms, failed verification, used an unauthorised payment method, created duplicate accounts or engaged in suspicious or unlawful conduct.

An account may also be restricted to protect you, other users, the platform or the integrity of games. Where appropriate, Woocasino may request further information before deciding whether access or funds can be restored. Any valid balance will be handled in accordance with applicable requirements, subject to lawful deductions, unresolved transactions and the circumstances leading to the restriction.

How Personal Information Is Handled

Woocasino collects and uses personal information to create and manage accounts, process transactions, verify users, provide customer support, maintain security and meet applicable obligations. Information may be shared with service providers involved in payments, verification, fraud prevention, technology or other necessary operations.

Personal information is handled in accordance with the applicable privacy information made available by Woocasino. You should provide only accurate information and avoid submitting another person's personal details unless you are authorised to do so.

Safer Gambling Expectations

Gambling should be treated as entertainment and not as a way to earn income or recover losses. Set limits that suit your circumstances, keep track of your activity and never gamble with money needed for essential expenses.

If gambling stops feeling enjoyable or begins affecting your finances, relationships, work or wellbeing, stop playing and seek appropriate support. Woocasino may provide account controls or restrictions where available, and you may request assistance with responsible gambling options through customer support.

You must not use Woocasino while impaired or allow another person to gamble through your account. Taking regular breaks and deciding a budget before playing can help maintain control.

Changes to These Conditions

Woocasino may update these Terms and Conditions to reflect changes to the service, technology, promotions, security procedures or applicable requirements. The latest version will be made available on the website.

Changes will generally apply from the time they are posted or from any later date stated in the notice. If you continue using Woocasino after an update takes effect, you will be treated as having accepted the revised terms. If you do not agree, you must stop using the platform and may request account closure.

How to Contact Woocasino

For questions about these Terms and Conditions, account access, verification, payments, responsible gambling tools or another service matter, please contact Woocasino at support@woocasino-aud.com.

When contacting support, provide enough information for your request to be understood, but do not send passwords or unnecessary sensitive information. Woocasino may need to verify your identity before discussing account-specific matters.

Last updated: 14 September 2026